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Check the connector is switched on for that chat, then ask it directly:
Use Widgety to search for…
Still nothing? Reconnect the connector in your assistant’s settings.
Check you pasted the whole key, starting wgt_live_, with no extra spaces. If it still fails, your key may have expired. Contact your account manager.
Loosen the brief: wider dates, nearby ports, a longer duration range. Or ask “What can I sell in this region?” to see what’s available to you.
Ask “Which cruise lines can I sell?” If the line isn’t listed, it isn’t on your key. Your account manager can add it.If the line is listed but nothing comes back, the name may not have been recognised. Try the full official name, for example “Royal Caribbean International”.
Ask the assistant to check it again and say where the figure came from. Answers should come from Widgety data, not the assistant’s own knowledge.Then confirm with the cruise line before quoting. If the figure was clearly wrong, tell us so we can look into it.
It happens, usually when a question goes beyond the data, such as onboard details no line publishes. Ask it to confirm from Widgety data, and treat anything it can’t back up as unverified.
Start a new chat. Assistants sometimes reuse earlier results rather than searching again.
Still stuck? Contact Widgety support with the question you asked and what you expected instead.