Getting access
How is this different from the AI Connector?
How is this different from the AI Connector?
Same data, same cruise line permissions, different place to work.The Assistant is Widgety’s own site, with nothing to set up. The Connector puts the same data inside Claude, Copilot or another assistant you already use. See Which product is right for me?.
Do I need an API key?
Do I need an API key?
How do I get my colleagues in?
How do I get my colleagues in?
An agency owner invites them under Team → Members & Settings. See For agency owners.
Can I use the Assistant and the Connector together?
Can I use the Assistant and the Connector together?
Yes, and plenty of agencies do. They share the same inventory and permissions.
Using it day to day
Can I brand it for my agency?
Can I brand it for my agency?
Yes. Widgety AI is fully white-label: the assistant’s name, colours, fonts, persona and response language can match your brand. Ask your account manager to set it up.
Is the data reliable?
Is the data reliable?
Answers come from Widgety’s cruise data API: live pricing and availability, ship specifications, itineraries, deck plans and expert-written content across hundreds of ships.Fares move, so confirm price and availability with the cruise line before booking.
What sort of things can I ask?
What sort of things can I ask?
Anything from a client brief to a fleet comparison to marketing copy. The prompt library has proven prompts you can copy.
Why didn't I see every sailing?
Why didn't I see every sailing?
A search returns up to 35 of the best matches. Narrow the brief by month, cruise line, departure port or duration to be sure you’re seeing everything relevant.
A cruise line is missing
A cruise line is missing
You only see the lines your agency is set up to sell. Ask “Which cruise lines can I sell?” to see your list, and contact your account manager if something should be there.
Are prices live?
Are prices live?
Yes, from current inventory at the moment you ask, in GBP per person. Fares move, so always confirm with the cruise line before booking.
Is a '10 day' cruise 10 nights?
Is a '10 day' cruise 10 nights?
No. Widgety quotes nights, as the UK trade does. A 9-night cruise spans 10 days, including disembarkation day.
Can I send a conversation to a client?
Can I send a conversation to a client?
Yes. Export it as a PDF, or share it. See Chatting with Widgety.
Are my conversations saved?
Are my conversations saved?
Yes, in the sidebar, with a summary and search so you can find an old brief. Agency managers can also see their team’s conversations.
The answer was wrong. What do I do?
The answer was wrong. What do I do?
Use the feedback control on that answer and tell us what you expected. It comes straight to us and is the quickest route to a fix.
Account and billing
What does it cost?
What does it cost?
Per seat, per month, in GBP, with the rate depending on team size. See Plans and billing.
Is there a trial?
Is there a trial?
Yes, new organisations start with a free trial and full access.
What happens if a payment fails?
What happens if a payment fails?
There’s a grace period with a warning in the app. Nothing is deleted. See Plans and billing.
Can I put Widgety on my agency's website?
Can I put Widgety on my agency's website?
Yes, on plans that include widgets. See For agency owners.
Still stuck?
Contact Widgety support.
These answers are about Widgety’s own assistant. For Widgety inside Claude or Copilot, see the AI Connector FAQ.