> ## Documentation Index
> Fetch the complete documentation index at: https://docs.widgety.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions about the Widgety AI Assistant.

## Getting access

<AccordionGroup>
  <Accordion title="How is this different from the AI Connector?">
    Same data, same cruise line permissions, different place to work.

    The Assistant is Widgety's own site, with nothing to set up. The [Connector](/connector) puts the same data inside Claude, Copilot or another assistant you already use. See [Which product is right for me?](/which-product).
  </Accordion>

  <Accordion title="Do I need an API key?">
    No. You sign in with your work email. API keys are only for the [Connector](/connector) and the [API](/api).
  </Accordion>

  <Accordion title="How do I get my colleagues in?">
    An agency owner invites them under **Team → Members & Settings**. See [For agency owners](/assistant/team).
  </Accordion>

  <Accordion title="Can I use the Assistant and the Connector together?">
    Yes, and plenty of agencies do. They share the same inventory and permissions.
  </Accordion>
</AccordionGroup>

## Using it day to day

<AccordionGroup>
  <Accordion title="Can I brand it for my agency?">
    Yes. Widgety AI is fully white-label: the assistant's name, colours, fonts, persona and response language can match your brand. Ask your account manager to set it up.
  </Accordion>

  <Accordion title="Is the data reliable?">
    Answers come from Widgety's cruise data API: live pricing and availability, ship specifications, itineraries, deck plans and expert-written content across hundreds of ships.

    Fares move, so confirm price and availability with the cruise line before booking.
  </Accordion>

  <Accordion title="What sort of things can I ask?">
    Anything from a client brief to a fleet comparison to marketing copy. The [prompt library](/assistant/prompts) has proven prompts you can copy.
  </Accordion>

  <Accordion title="Why didn't I see every sailing?">
    A search returns up to 35 of the best matches. Narrow the brief by month, cruise line, departure port or duration to be sure you're seeing everything relevant.
  </Accordion>

  <Accordion title="A cruise line is missing">
    You only see the lines your agency is set up to sell. Ask "Which cruise lines can I sell?" to see your list, and contact your account manager if something should be there.
  </Accordion>

  <Accordion title="Are prices live?">
    Yes, from current inventory at the moment you ask, in GBP per person. Fares move, so always confirm with the cruise line before booking.
  </Accordion>

  <Accordion title="Is a '10 day' cruise 10 nights?">
    No. Widgety quotes **nights**, as the UK trade does. A 9-night cruise spans 10 days, including disembarkation day.
  </Accordion>

  <Accordion title="Can I send a conversation to a client?">
    Yes. Export it as a PDF, or share it. See [Chatting with Widgety](/assistant/chat).
  </Accordion>

  <Accordion title="Are my conversations saved?">
    Yes, in the sidebar, with a summary and search so you can find an old brief. Agency managers can also see their team's conversations.
  </Accordion>

  <Accordion title="The answer was wrong. What do I do?">
    Use the feedback control on that answer and tell us what you expected. It comes straight to us and is the quickest route to a fix.
  </Accordion>
</AccordionGroup>

## Account and billing

<AccordionGroup>
  <Accordion title="What does it cost?">
    Per seat, per month, in GBP, with the rate depending on team size. See [Plans and billing](/assistant/billing).
  </Accordion>

  <Accordion title="Is there a trial?">
    Yes, new organisations start with a free trial and full access.
  </Accordion>

  <Accordion title="What happens if a payment fails?">
    There's a grace period with a warning in the app. Nothing is deleted. See [Plans and billing](/assistant/billing).
  </Accordion>

  <Accordion title="Can I put Widgety on my agency's website?">
    Yes, on plans that include widgets. See [For agency owners](/assistant/team).
  </Accordion>
</AccordionGroup>

<Card title="Still stuck?" icon="life-ring" href="https://support.widgety.co.uk/" horizontal>
  Contact Widgety support.
</Card>

<Note>
  These answers are about **Widgety's own assistant**. For Widgety inside Claude or Copilot, see the [AI Connector FAQ](/connector/faq).
</Note>